The company will not enter into a dispute with the customer and will fully compensate hundreds of customers for the so-called shipping costs. The difference in shipping costs between volume and actual weight.
"We love every single customer - people who have been coming with us for years or even just using USA2GEORGIA for the first time, we love everyone who believes in us, entrusts us with their items, often their dreams come true, from thousands of kilometers away and waits with bated breath for us to deliver them from the USA in Georgia.
For 15 years, we have been building the USA2GEORGIA brand with great love and determination, trying to be a reliable support for people, a loyal partner and to give the citizens of Georgia the opportunity to enjoy innovative, progressive services like the citizens of developed countries, and in this way, to contribute to the achievement of the common goal - to live together even more in a better country.
The main value of our brand is the love of people, we still have a long way to go and we have many years to go together.
We would like to appeal to the part of USA2GEORGIA users who believe that they did not receive information about the contractual change in time - to fill out a special application form posted on the company's website. (See https://www.usa2georgia.com/submit ) Company management promises customers that they will review each case as soon as possible and any additional costs incurred in relation to volumetric weight will be reimbursed immediately after investigation.
USA2GEORGIA – for years, instead of consumers, covered the volumetric weight tax from the operating costs, our team would be happy – to extend the mentioned promotion, the company had the appropriate financial resources, however, in the light of increased prices and stricter regulations in the direction of shipments in the international market, it is impossible to permanently maintain the volumetric weight promotion, although there is a solution here as well There is a "resize/repack" service for returned packages that significantly reduces shipping costs.