The American giant company Amazon uses artificial intelligence to check the contents of packages to be sent to customers. More precisely, AI helps company employees to detect defective products. They write about it on the Amazon news portal.
According to Amazon employees, after being placed in the company's warehouse, a six-point visual inspection procedure is carried out on each package. According to the employees, given that this is quite a time-consuming task, it is much more efficient to have artificial intelligence do it instead of them.
Artificial intelligence programmed with a similar task was created by a team of scientists at Amazon Fulfillment Technologies in Berlin, Germany. Researchers are constantly developing advanced AI capabilities so that eventually Amazon's parcels can reach customers completely flawlessly.
As for the direct damage detection technology, it is based on a wide database and works with software. The research team introduces the artificial intelligence to all the products in the package (with a detailed description of the contents, as well as pictures). The purpose of all this is to compare the image with the product that the AI is "looking at". To achieve this result, every item received in the Amazon warehouse is scanned, AI compares the ideal shape and structure of each item with a specific one, and if the data does not match, it considers such a package as damaged. According to scientists, these AI system skills are constantly improving.
"We started programming the artificial intelligence with a learning system, at which time the AI started the so-called Create mental models by viewing millions of images of damaged and undamaged objects. After commissioning, we showed it an image of a specific item and a "gallery" image of the same product, which the AI compared. This has been done at least several thousand times, but we must also say that due to the variety of products, this process is constant," said Jeremy White, director of applied science at Amazon Robotics.
The result of all this is that, according to scientists, the AI system is three times more effective than manual identification of damaged products. While this particular model of artificial intelligence continues to improve as the database grows, researchers say the real power of the technology lies in the way it helps people work.
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